UCaaS Solutions Professional
Unified Communications is where the next generation phone system is headed, and the as-a-service model is exactly what has won the day.
Recipients of this certification will stand out as UCaaS experts. Understand the core elements of a carrier’s cloud architecture including softswitch and SBC and media gateway technologies. How do service delivery methods make a difference? Learn how to design solutions that wrap in messaging and video and the ever-exploding world of mobility.
Gain the knowledge you need to break into the lucrative Contact Center space and see how big data and multi-channel is changing the way Contact Centers are being built. Capture this valuable knowledge and start closing monster UCaaS deals in the cloud.
Certification Track
01. Hosted VoIP 101
- Softswitch Architecture
- PBX Emulation
- Key System Emulation
- QoS
- BYOB
- Common VoIP Features
02. UCÂ 101
- Messaging
- Mobility
- Video
03. Contact Center
- Premise-based Architecture
- Cloud-based Architecture
- Inbound
- Outbound
- Analytics
- Multi-channel
